Help Center

Browse services on our Services page, select a service you like, pick an available date and time slot, then click "Book Now." You'll be taken to the checkout page where you can confirm your booking and pay securely.

Currently each booking is for one service at a time. You can make multiple bookings by completing each one separately. All your bookings will appear in your "My Bookings" dashboard.

Yes, you need to be logged in to complete a booking. This allows us to send you confirmation details and lets you manage your appointments easily from your dashboard.

Once your payment is processed, your booking status updates to "Confirmed" immediately. You can see all your bookings under My Bookings. We recommend checking there after payment.

Absolutely. We use Razorpay, a PCI-DSS compliant payment gateway, to process all payments. BookMySlot never stores your card details on our servers. All transactions are encrypted end-to-end.

We accept all major credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and popular wallets — all through Razorpay's secure payment interface.

BookMySlot charges a small ₹20 platform fee per booking. This is clearly shown at checkout before you pay. There are no hidden charges — what you see is what you pay.

If you cancel a booking more than 24 hours before the appointment, you are eligible for a full refund (minus the platform fee). Cancellations within 24 hours may incur a 50% cancellation fee. Refunds are processed back to your original payment method within 5-7 business days.

Log in and click "My Bookings" in the navigation bar. You'll see all your upcoming and past bookings in one place, along with their status.

You can update your profile details from your account settings. For email changes, you may need to verify your new email address for security purposes.

Click "Log In" and then "Forgot Password." Enter your registered email address, and we'll send you a link to reset your password. Check your spam folder if you don't see it within a few minutes.

To delete your account and all associated data, please email us at privacy@bookmyslot.in with the subject "Account Deletion Request." We'll process your request within 7 business days in accordance with our Privacy Policy.

Go to My Bookings, find the booking you want to cancel, and click the "Cancel" button. You'll see a confirmation dialog — if you're within 24 hours of your appointment, a cancellation fee may apply.

Yes! Go to My Bookings and click "Reschedule" on any upcoming booking. Pick a new date and time slot and confirm. The business will be notified of the change.

Free cancellation is available up to 24 hours before your appointment. Cancellations made less than 24 hours before the scheduled time are subject to a 50% cancellation fee of the service price.

If a business cancels your confirmed appointment, you will receive a full refund including the platform fee. We take business reliability seriously and monitor cancellation patterns.